PROACTIVE PRACTICE MANAGEMENT
have long wrestled with balancing the duties of a clinician with those
of a manager. And as a dental practice grows, so do the tasks and responsibilities
needed to sustain growth in such a competitive profession. Effective delegation
can dramatically improve the efficiency of a practice by helping to build
teamwork within the staff. And cooperation and teamwork can contribute
to helping staff members to reach their full potential.
One of the reasons why people hesitate to delegate is that they believe they can do things better themselves. However, market forces such as managing the financial aspects of a dental practice, dealing with managed care, ensuring compliance with governmental infection control standards, leading a team of workers, and sustaining growth in a competitive environment take dentists away from productive treatment time. These factors necessitate the proper distribution of responsibility in such a way that it is embraced and accepted by the staff.
Here are some tips on distributing responsibility effectively:
that the ultimate goal of delegation is not just to get rid of the work;
nor is it just to keep employees busy. The ultimate goal is to increase
the output of the team and the practice.
But don't confuse delegating with dumping. If an employee feels he or she is being dumped on, then that is probably because a task has been delegated without adequate authority to carry it out. It's all in the way one delegates. Yes, there's an element of risk in delegating authority. But if one doesn't feel comfortable with that risk, it probably means that the task is being delegated to the wrong person. And if the right person to delegate to doesn't exist, it's time to hire better people.
5. Once the task is assigned, keep your distance. It's okay to ask for updates, but don't snoop or pry. If you feel you must, you've delegated to the wrong person.
reporting, but not excessive reporting.
10. Finally, do not confuse the "delegatee" with the "gofer". Gofers "go fer" because they have to. Delegatees "go fer" because they want to.
In summary, the
basis of effective delegation is trust. If one doesn't trust, then one
can't delegate. Prepare a plan to carry out the work, implement the
plan, and measure progress. Effective distribution of responsibility
will yield leverage by allowing the dentist to become more productive
with their time. Enjoy distributing responsibilities effectively and
witness increased staff productivity, enhanced practice performance
and increased profit.